Returns and refunds
Contact barkandplayshop@gmail.com within 30 days of delivery with your order number and reason for the request. Please include photos if the item arrived damaged, broken, or incorrect. Some products may have a different supplier-approved request period; we’ll confirm the terms that apply to your item.

We review requests with the supplier before approving a return. Returns of non-defective items, including change-of-mind returns, are subject to the supplier’s approval and aren’t guaranteed. If the supplier accepts one, a restocking and repacking fee may apply, up to 35% of the order price. We’ll tell you the applicable fee and return-shipping arrangements before you decide whether to proceed.

Do not send an item back before we provide the approved return instructions and destination. For a substantiated damaged or broken item that must be returned, we’ll arrange the supplier-provided prepaid return label. If you receive a return label, send the item within 15 calendar days of receiving it.

You can always contact us for any return question at barkandplayshop@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at barkandplayshop@gmail.com.